I bought the steamkey for a pcm game on gamesplanet to support the site. But now that I want a refund for it, it tells me this: Retail Activation Cannot be refunded through Steam. Please contact the retailer where the product was purchased for refund availability and instructions.
Can somebody help me? Because I can find something about refund within 14 days. But after that... what?
Gamesplanet policy: You can cancel your order and get a refund within 14 days, after this period your right of withdrawal ends.
In normal terms, if you don't claim a refund in 14 days, you cannot get one. This is pretty standard for all online games stores. So if it's a game you brought a year ago or more as it sounds like, you definitely cannot get a refund!
Steam won't refund because you didn't buy it from them, you're only using Steam as a platform not a storefont in this instance.
Yeah, idk about overseas, but in America it is pretty common that you can't get a refund on any item after a certain amount of time unless it's warranty/defect related. With online games those restrictions are probably even more tight.
RIP Exxon Duke, David Veilleux, Double Feature, and Monster Energy
Not just America, if you buy something it is your to keep.
I some situations as a consumer you can get a refund, with a short window after that it is yours to keep, seems fair enough to me. As the seller will have some serious cost if they get too much back.
